Mon PC se plante avec écran bleu

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boulette971
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Mon PC se plante avec écran bleu

Message par boulette971 »

Lorsque je fais l'analyse avec whocrashed, voilà ce que le rapport me dit :

27 crash dumps have been found and analyzed. Note that it's not always possible to state with certainty whether a reported driver is really responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.


Je comprends donc que je dois avoir des soucis avec un ou plusieurs drivers.

Avez-vous quelque chose à me proposer ? Faut-il que je vous donne le rapport d'erreur complet ?

Je précise que je n'ai pas beaucoup de connaissances, mais que je m'en sors bien avec des explications claires ! :)

Merci d'avance pour votre aide !

Boulette :coucou:
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Re: Mon PC se plante avec écran bleu

Message par chantal11 »

Bonjour,

En effet, sans le rapport complet, on est un peu dans le brouillard pour ton écran bleu :wink:

Précise aussi dans quelle circonstance tu as ces écrans bleus.

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boulette971
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Re: Mon PC se plante avec écran bleu

Message par boulette971 »

Voilà mon rapport ! désolée c'est très long! Parfois je suis obligé de fermer manuellement le PC car il se bloque sur l'écran, la souris devient immobile, plus rien ne fonctionne. Merci d'avance pour votre aide !

Boulette !
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Welcome to WhoCrashed Home Edition 2.10
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This program checks for drivers which have been crashing your computer.

Whenever a computer suddenly reboots without displaying any notice or blue screen of death, the first thing that is often though about is a hardware failure. In reality, on Windows most crashes are caused by malfunctioning device drivers and kernel modules. In case of a kernel error, most computers do not show a blue screen unless they are configured to do so. Instead these systems suddenly reboot without any notice.

This program does post-mortem crash dump analysis with the single click of a button.


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Just click the Analyze button for a comprehensible report ...



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This version of WhoCrashed is free for use at home only. If you would like to use this software at work or in a commercial environment you should get the professional edition. The professional edition of WhoCrashed also allows analysis of crashdumps on remote drives and computers on the network and offers more detailed analysis.


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Analysis
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Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.


On Sun 30/05/2010 14:37:24 your computer crashed
This was likely caused by the following module: ecache.sys
Bugcheck code: 0x19 (0x20, 0x86712498, 0x867124A8, 0x8020008)
Error: BAD_POOL_HEADER
Dump file: C:\Windows\Minidump\Mini053010-01.dmp
file path: C:\Windows\system32\drivers\ecache.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Special Memory Device Cache
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



On Wed 19/05/2010 12:16:46 your computer crashed
This was likely caused by the following module: dxgkrnl.sys
Bugcheck code: 0x19 (0x20, 0x87AFC000, 0x87AFC050, 0x80A0000)
Error: BAD_POOL_HEADER
Dump file: C:\Windows\Minidump\Mini051910-01.dmp
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



On Tue 18/05/2010 21:27:42 your computer crashed
This was likely caused by the following module: ntkrnlpa.exe
Bugcheck code: 0xA (0x1B28, 0x1B, 0x1, 0x820E55AE)
Error: IRQL_NOT_LESS_OR_EQUAL
Dump file: C:\Windows\Minidump\Mini051810-01.dmp
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



On Sun 09/05/2010 13:21:29 your computer crashed
This was likely caused by the following module: ntkrnlpa.exe
Bugcheck code: 0xD1 (0xA7CC8B60, 0x2, 0x1, 0x84EFAAB0)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
Dump file: C:\Windows\Minidump\Mini050910-01.dmp
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



On Sat 08/05/2010 00:33:03 your computer crashed
This was likely caused by the following module: ntkrnlpa.exe
Bugcheck code: 0xA (0x67, 0x1B, 0x1, 0x8201EFF9)
Error: IRQL_NOT_LESS_OR_EQUAL
Dump file: C:\Windows\Minidump\Mini050810-01.dmp
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



On Wed 05/05/2010 00:33:32 your computer crashed
This was likely caused by the following module: unknown_image
Bugcheck code: 0xA (0x4050075, 0x1B, 0x1, 0x820AB5AE)
Error: IRQL_NOT_LESS_OR_EQUAL
Dump file: C:\Windows\Minidump\Mini050510-04.dmp



On Wed 05/05/2010 14:31:33 your computer crashed
This was likely caused by the following module: netio.sys
Bugcheck code: 0xD1 (0x85484F, 0x2, 0x0, 0x881B2F17)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
Dump file: C:\Windows\Minidump\Mini050510-03.dmp
file path: C:\Windows\system32\drivers\netio.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Network I/O Subsystem
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



On Wed 05/05/2010 12:27:18 your computer crashed
This was likely caused by the following module: ntkrnlpa.exe
Bugcheck code: 0x1A (0x41287, 0x2B609E48, 0x0, 0x0)
Error: MEMORY_MANAGEMENT
Dump file: C:\Windows\Minidump\Mini050510-02.dmp
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



On Wed 05/05/2010 12:22:11 your computer crashed
This was likely caused by the following module: netio.sys
Bugcheck code: 0xD1 (0x5510008, 0x2, 0x0, 0x881B7F17)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
Dump file: C:\Windows\Minidump\Mini050510-01.dmp
file path: C:\Windows\system32\drivers\netio.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Network I/O Subsystem
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



On Mon 03/05/2010 21:27:40 your computer crashed
This was likely caused by the following module: ntkrnlpa.exe
Bugcheck code: 0xA (0x1CAEB60, 0x1B, 0x1, 0x820A85AE)
Error: IRQL_NOT_LESS_OR_EQUAL
Dump file: C:\Windows\Minidump\Mini050310-01.dmp
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



On Wed 28/04/2010 17:19:18 your computer crashed
This was likely caused by the following module: win32k.sys
Bugcheck code: 0x1000008E (0xC0000005, 0x9674356F, 0x99DBEB8C, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
Dump file: C:\Windows\Minidump\Mini042810-01.dmp
file path: C:\Windows\system32\win32k.sys
product: Système d'exploitation Microsoft® Windows®
company: Microsoft Corporation
description: Pilote Win32 multi-utilisateurs
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



On Sat 24/04/2010 13:44:44 your computer crashed
This was likely caused by the following module: unknown_image
Bugcheck code: 0xD1 (0x468, 0x2, 0x0, 0x87F1BAA5)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
Dump file: C:\Windows\Minidump\Mini042410-01.dmp



On Sat 17/04/2010 15:08:29 your computer crashed
This was likely caused by the following module: ntkrnlpa.exe
Bugcheck code: 0x50 (0xFFFFFFF4, 0x0, 0x820F1443, 0x0)
Error: PAGE_FAULT_IN_NONPAGED_AREA
Dump file: C:\Windows\Minidump\Mini041710-04.dmp
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



On Sat 17/04/2010 15:00:09 your computer crashed
This was likely caused by the following module: tcpip.sys
Bugcheck code: 0x1000008E (0xC000001D, 0x8547E7F0, 0x88F2FABC, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
Dump file: C:\Windows\Minidump\Mini041710-03.dmp
file path: C:\Windows\system32\drivers\tcpip.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: TCP/IP Driver
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



On Sat 17/04/2010 12:08:51 your computer crashed
This was likely caused by the following module: netio.sys
Bugcheck code: 0xD1 (0x808546C0, 0x2, 0x1, 0x881B6A4B)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
Dump file: C:\Windows\Minidump\Mini041710-02.dmp
file path: C:\Windows\system32\drivers\netio.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Network I/O Subsystem
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



On Sat 17/04/2010 12:06:47 your computer crashed
This was likely caused by the following module: win32k.sys
Bugcheck code: 0x1000008E (0xC0000005, 0x96723397, 0x9BE6F9A4, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
Dump file: C:\Windows\Minidump\Mini041710-01.dmp
file path: C:\Windows\system32\win32k.sys
product: Système d'exploitation Microsoft® Windows®
company: Microsoft Corporation
description: Pilote Win32 multi-utilisateurs
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



On Fri 16/04/2010 22:16:28 your computer crashed
This was likely caused by the following module: ecache.sys
Bugcheck code: 0xA (0xE6887, 0x1B, 0x1, 0x820F56E5)
Error: IRQL_NOT_LESS_OR_EQUAL
Dump file: C:\Windows\Minidump\Mini041610-02.dmp
file path: C:\Windows\system32\drivers\ecache.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Special Memory Device Cache
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



On Fri 16/04/2010 22:14:55 your computer crashed
This was likely caused by the following module: ntkrnlpa.exe
Bugcheck code: 0xA (0xF045A5C0, 0x1F, 0x1, 0x820B79E0)
Error: IRQL_NOT_LESS_OR_EQUAL
Dump file: C:\Windows\Minidump\Mini041610-01.dmp
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



On Thu 15/04/2010 20:06:54 your computer crashed
This was likely caused by the following module: unknown_image
Bugcheck code: 0x18 (0x84086A40, 0x86655AC8, 0x2, 0xFFFFFFFE)
Error: REFERENCE_BY_POINTER
Dump file: C:\Windows\Minidump\Mini041510-01.dmp



On Mon 12/04/2010 12:34:31 your computer crashed
This was likely caused by the following module: ecache.sys
Bugcheck code: 0xA (0x0, 0x1B, 0x0, 0x820AB5B5)
Error: IRQL_NOT_LESS_OR_EQUAL
Dump file: C:\Windows\Minidump\Mini041210-02.dmp
file path: C:\Windows\system32\drivers\ecache.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Special Memory Device Cache
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



On Mon 12/04/2010 12:32:24 your computer crashed
This was likely caused by the following module: ntkrnlpa.exe
Bugcheck code: 0xA (0x0, 0x1B, 0x1, 0x820B3264)
Error: IRQL_NOT_LESS_OR_EQUAL
Dump file: C:\Windows\Minidump\Mini041210-01.dmp
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



On Thu 08/04/2010 14:06:22 your computer crashed
This was likely caused by the following module: nvlddmkm.sys
Bugcheck code: 0xD1 (0x4C20093, 0x6, 0x0, 0x8CEA8F30)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
Dump file: C:\Windows\Minidump\Mini040810-01.dmp
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Compatible Windows Vista Kernel Mode Driver, Version 163.82
company: NVIDIA Corporation
description: NVIDIA Compatible Windows Vista Kernel Mode Driver, Version 163.82



On Wed 07/04/2010 16:46:10 your computer crashed
This was likely caused by the following module: ntkrnlpa.exe
Bugcheck code: 0x1 (0x82211B7B, 0x0, 0x2, 0x0)
Error: APC_INDEX_MISMATCH
Dump file: C:\Windows\Minidump\Mini040710-01.dmp
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



On Fri 02/04/2010 13:04:32 your computer crashed
This was likely caused by the following module: ntkrnlpa.exe
Bugcheck code: 0xA (0x421A5F3, 0x2, 0x1, 0x820AAE66)
Error: IRQL_NOT_LESS_OR_EQUAL
Dump file: C:\Windows\Minidump\Mini040210-01.dmp
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



On Mon 22/03/2010 11:09:14 your computer crashed
This was likely caused by the following module: ntkrnlpa.exe
Bugcheck code: 0x7F (0xD, 0x0, 0x0, 0x0)
Error: UNEXPECTED_KERNEL_MODE_TRAP
Dump file: C:\Windows\Minidump\Mini032210-01.dmp
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



On Tue 23/02/2010 18:09:33 your computer crashed
This was likely caused by the following module: volsnap.sys
Bugcheck code: 0xA (0x49, 0x2, 0x0, 0x820879C2)
Error: IRQL_NOT_LESS_OR_EQUAL
Dump file: C:\Windows\Minidump\Mini022310-01.dmp
file path: C:\Windows\system32\drivers\volsnap.sys
product: Système d'exploitation Microsoft® Windows®
company: Microsoft Corporation
description: Pilote de cliché instantané du volume
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



On Sun 21/02/2010 21:16:52 your computer crashed
This was likely caused by the following module: ntkrnlpa.exe
Bugcheck code: 0xC2 (0xD, 0x849208A0, 0x20707249, 0x87CD9020)
Error: BAD_POOL_CALLER
Dump file: C:\Windows\Minidump\Mini022110-01.dmp
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



On Sat 20/02/2010 18:23:39 your computer crashed
This was likely caused by the following module: ntkrnlpa.exe
Bugcheck code: 0xA (0x27, 0x1B, 0x1, 0x820EE681)
Error: IRQL_NOT_LESS_OR_EQUAL
Dump file: C:\Windows\Minidump\Mini022010-01.dmp
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.




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Conclusion
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28 crash dumps have been found and analyzed. Note that it's not always possible to state with certainty whether a reported driver is really responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
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chantal11
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Re: Mon PC se plante avec écran bleu

Message par chantal11 »

Bonjour,

Houlà ! :cry:

On va prendre les 2 derniers :
  • Code 0x00000019

    Logiciel : Erreur STOP Windows
    Intitulé : BAD_POOL_HEADER

    Ce BSOD dépent de beaucoup de chose, dont de ce que avez fait sur votre ordinateur au moment où il est arrivé.
    Le premier paramètre est cependant important.

    Certaines des raisons sont les suivantes :
    Un dossier est endommagé,
    Un fichier Windows est endommagé.

    Ce que vous pouvez tenter :

    * Scannez votre ordinateur avec un antivirus en ligne et vérifiez qu'il n'y a pas de virus.
    * Si il est apparue lorsque vous naviguiez dans vos dossiers et documents, repérez à quel moment cela c'est passé en revisitant au même endroit. Si le BSOD réapparaît, vous pourrez en conclure que c'est le dossier que vous essayez d'ouvrir ou que vous êtes en train de visiter qui pose problème.
    Dans ce cas, supprimer le dossier si c'est un dossier Personnel, et non un dossier système. Nous vous conseillons de venir sur notre Forum si vous doutez.
    * S'il apparaît lors du démarrage de l'ordinateur et/ou à la suite de l'installation d'une Mise à Jour, cela peut être due à un service windows défectueux. Réalisez une restauration système où désactivez le service s'il ne vous sert pas, et si vous savez lequel c'est.
Je sais, cela ne t'avance guère !

Donc déjà dans un 1er temps, il faudrait que tu mettes à jour tes pilotes.
Fais une détection en ligne avec Ma-config -> http://www.ma-config.com/ et met à jour ce que Ma-Config te propose.

Il faudrait aussi que tu précises dans quelles circonstances apparaissent ces écrans bleus.

Quel est ton antivirus ? ton Pare-feu ?

Tous les logiciels installés sont-ils bien compatibles Vista ?

Le système est-il à jour au niveau des mises à jour Windows Update ?

@+
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boulette971
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intel core 2 quad

Re: Mon PC se plante avec écran bleu

Message par boulette971 »

Bonjour !

Merci pour ta réponse, je vais prendre le temps de faire tout ça, puis je reviens vers toi !

:coucou:
boulette971
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Re: Mon PC se plante avec écran bleu

Message par boulette971 »

Bonjour !

Je suis allée sur maconfig.com, et voici ce que l'on me dit : ICI

lorsque l'on va sur le lien, et que l'on clique sur périphériques, on constate que tous les drivers sont marqués "mal installés"

J'ai essayé de télécharger des pilotes de la liste, et je me suis retrouvée sans internet ! J'ai du faire une restauration système datant d'avant ces téléchargements pour que ça re fonctionne ! je ne suis pas sortie de l'auberge ! :mdr:

pouvez-vous me dire quels pilotes je dois télécharger ? je commence à me demander si je ne devrais pas remettre mon PC en configuration sortie d'usine ???

Merci !
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Re: Mon PC se plante avec écran bleu

Message par chantal11 »

Bonjour,
boulette971 a écrit :je commence à me demander si je ne devrais pas remettre mon PC en configuration sortie d'usine ???
Vu le nombre d'écrans bleus générés, ce serait peut-être préférable :wink:

Ton PC est un Acer ?
Tente alors de mettre à jour les pilotes sur le support Acer
http://www.acer.fr/acer/service.do?Lang ... 1143633635

Mais avant, vérifie dans Windows Update si des MaJ facultatives ne sont pas en attente et si c'est le cas, tu installes tout ce qui concerne les périphériques.

@+
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boulette971
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Re: Mon PC se plante avec écran bleu

Message par boulette971 »

Ok je vais faire ça ! merci ! :)
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